FAQS

You can check your orders by clicking 'Order History' on your 'Account' page.

You can check the shipping status under the 'Order History' on your Account page.

Standard estimated delivery time frame (in working days):

• Metro Manila: 1 - 3 days
• Luzon: 2 - 3 days
• Visayas and Mindanao : 5 - 7 days

Yes, we do. Same-day delivery is only available for areas in Metro Manila. Purchase before 1 PM and get your package within the day (not applicable for orders placed on holidays & and weekends).

Courier booking and delivery cost c/o customer.

Unfortunately, we are only shipping domestically in the Philippines for now.

For updates and announcements, follow our social media accounts!

If you’ve made a mistake with your order and need to make changes, the ability to do so depends on where your order is in the shipping process. If your order has already reached the packing and shipping stage (as indicated by the tracking link we sent you), we regret to inform you that we cannot modify any details including address, name, or phone number.

However, if your order has not yet begun the shipping process, please contact us via email at contact_umph@umusic.com as soon as possible. We’ll make every effort to accommodate your request.

Damage: If your order(s) arrived with damages, please send us an email at contact_umph@umusic.com, with an unboxing video evidence attached. Once we receive the video and other supporting evidence, you will need to return the product through your chosen delivery partner at your own cost. Once the damaged product(s) is shipped back to our warehouse, we will verify the damage and provide you with the replacement product(s) or refund depending on the stock availability. Please pack the items in the correct packaging. We will not be responsible, for any product that has been worn, unsealed, or washed.

Special Products (CD, Cassette, and Vinyl records): If the physical CD, Cassette, or Vinyl record product(s) that you ordered arrived with damages, provide a video of you testing the CD, Cassette, and/or Vinyl to either: 1. In two different players, 2. Two different CDs, Cassettes, or Vinyl to your player. However, if you cannot do either of the two options, then the last option is to send the damaged product to the UMG PH office to be investigated at your own cost. When we obtain possession of the said product and verify the damage, UMG will provide you with the replacement product(s) or a refund depending on the stock availability.

Warehouse Address:
NAVCO Building
3406 C. Raymundo Ave., Pasig City

If your order(s) arrived and the item(s) is not what you purchased, please send us an email at contact_umph@umusic.com. Kindly specify your order number, the photo of the product you received, the name of the product you should have received, and an unboxing video evidence.

Once we've sent you an email confirmation, you will need to return the product via the chosen delivery partner using the Cash on Delivery (COD) payment method to our warehouse.

Warehouse:
NAVCO Building
3406 C. Raymundo Ave., Pasig City

Please pack the items in the correct packaging. We will not be responsible, for any product that has been worn, unsealed, or washed.

Once the damaged product(s) is shipped back to us, we will verify the item(s) and provide you with the replacement product(s) or refund depending on the stock availability.

Refund will be processed within 48 hours of receiving the item(s) you returned. Once the return has been refunded to your account, it should be credited within 3-5 business days.